Case Study: 8x Increase in Scheduled Labcorp Appointments at Providence

Many patients at Providence weren’t scheduling or completing their lab work. Praia Health and Labcorp worked with the health system to reimagine how patients engage with lab services and broader healthcare needs by creating a deep integration and seamless user experience.

Key Results:

• 8x increase in scheduled appointments over legacy patient portals
• 37% of canceled appointments successfully rebooked within 30 days
• 52% increase in patient bill pay engagement after lab order notifications
• 23% of appointments self-modified or canceled via the app, reducing no-shows and improving operational efficiency

Download the case study to learn how this partnership resulted in improved patient adherence, satisfaction, and outcomes.